01. Overview
This Refund Policy explains when refunds or cancellations may apply to Thinline Technologies Pvt. Ltd. products and services. Specific contracts, proposals or subscription terms take precedence if they differ from this page.
02. Scope of This Policy
This policy covers:
- Custom software, consulting and implementation engagements
- SaaS or subscription products billed by Thinline
- Hardware, licences or third-party products resold where applicable
- Duplicate, failed or erroneous payment captures
03. Custom Software & Projects
Custom development, consulting and implementation engagements are generally non-refundable once work has started, because effort and resources are allocated immediately.
- Advance or kickoff payments are typically non-refundable after project commencement
- Milestone payments are due for completed and accepted work
- If Thinline cancels an engagement before work begins, prepaid unused fees will be refunded
- If a client cancels mid-project, fees for work already performed remain payable
04. SaaS & Subscriptions
Subscription fees are usually billed in advance for the selected plan period.
Cancel renewal anytime; access lasts until period end
Unused time in an active cycle is generally not refunded
Plan upgrades are prorated as stated on the invoice
Refunds if we cannot activate a paid subscription
Billing cycle and taxes follow the product plan
Written product terms override this general policy
05. Hardware & Licences
Hardware, thin clients or third-party licences sold through Thinline follow the manufacturer’s warranty and return rules unless a written quote states otherwise. Opened or configured hardware may not be returnable. Licence keys that have been activated are generally non-refundable.
06. Duplicate or Failed Payments
If you are charged more than once in error, or a payment is captured after a failed transaction, contact us with the payment reference. Valid duplicate charges will be refunded after verification.
07. How to Request a Refund
Email hello@thinline.in with:
- Your name, company and contact details
- Invoice or transaction reference
- Product or project name
- Reason for the request
08. Processing Timelines
We aim to respond within 5–7 business days. Approved refunds are typically processed to the original payment method within 7–14 business days, depending on the payment provider.
Bank or card settlement times are outside Thinline’s control. Please allow extra time after we release an approved refund.
09. Non-Refundable Items
Unless a contract says otherwise, the following are not refundable:
- Completed milestones and accepted deliverables
- Consumed professional services hours
- Activated third-party licences
- Setup, onboarding or configuration fees already performed
10. Cancellations
You may cancel future work or subscription renewals by written notice. Cancellation does not automatically entitle you to a refund of amounts already paid for work done or for the current billing period.
11. Chargebacks
Please contact us before raising a chargeback so we can resolve the issue. Unjustified chargebacks may result in suspension of services and recovery of associated bank fees.
12. Exceptions
We may consider goodwill refunds where Thinline is unable to deliver a paid service due to a fault on our side, or where required by applicable consumer or contract law. Each case is reviewed on its facts.
13. Updates to This Policy
We may update this Refund Policy from time to time. The revised version will be posted on this page with an updated date. Existing signed contracts are not changed by a website update unless both parties agree in writing.
14. Governing Law
This policy is governed by the laws of India. Disputes shall be subject to the courts at Noida, Uttar Pradesh, unless a signed contract states otherwise.
15. Contact Us
Thinline Technologies Pvt. Ltd.
Email: hello@thinline.in
Related: Terms & Conditions and Privacy Policy.