01. Introduction
Thinline Technologies Pvt. Ltd. (“Thinline”, “we”, “us” or “our”) respects your privacy and is committed to protecting personal information shared with us. This Privacy Policy explains how we collect, use, store, share and safeguard information when you visit our website, use our products or engage our services.
By using our website or services, you agree to the practices described in this policy. If you do not agree, please discontinue use of our website and services.
02. Information We Collect
Depending on how you interact with us, we may collect the following categories of information:
- Personal Information: name, email address, phone number and job title.
- Business Information: company name, industry, billing and project details.
- Usage Information: pages visited, device type, browser, IP address and timestamps.
- Communication Information: messages sent through forms, email or support channels.
- Account Information: login credentials and product usage data where applicable.
03. How We Collect Information
We collect information in the following ways:
- Directly from you when you fill forms, email us or sign up for a product
- Automatically through cookies, logs and similar technologies
- From service providers who help us host, analyse or process payments
- From publicly available business sources where permitted by law
04. How We Use Information
We use personal information for the purposes below.
Respond to enquiries and support requests
Deliver and manage products or project work
Analyse website performance and improve UX
Send updates or marketing where permitted
Protect security, prevent fraud and misuse
Meet legal, accounting and contract duties
05. Legal Basis for Processing
We process personal data based on one or more of the following grounds under applicable Indian law, including the Information Technology Act, 2000 and the Digital Personal Data Protection Act, 2023:
- Your consent, where required
- Performance of a contract or to take steps at your request
- Legitimate business interests that do not override your rights
- Compliance with legal or regulatory obligations
Please review all sections of this policy for complete details on how your information is handled.
06. Cookies & Tracking
We use cookies and similar technologies to operate the website, remember preferences and understand usage. You can manage cookies in your browser settings. For full details, read our Cookie Policy.
07. Sharing of Information
We do not sell personal information. We may share information with:
- Trusted service providers for hosting, analytics, email or payments
- Professional advisers such as legal, accounting or audit partners
- Authorities when required by law or to protect rights and safety
- Business partners only where needed to deliver a requested service
08. Data Storage & Security
We implement reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse or alteration. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.
09. Data Retention
We retain personal information only as long as needed to fulfil the purposes in this policy, meet legal or accounting requirements, or resolve disputes. When data is no longer required, we delete or anonymise it where reasonably possible.
10. Your Rights
Subject to applicable law, you may request to:
- Access the personal information we hold about you
- Correct inaccurate or incomplete information
- Withdraw consent where processing is based on consent
- Request deletion, subject to legal exceptions
- Opt out of marketing communications
To exercise these rights, contact privacy@thinline.tech.
11. International Transfers
Our service providers may process data in countries other than India. Where transfers occur, we take reasonable steps to ensure appropriate safeguards are in place.
12. Children’s Privacy
Our website and services are intended for business use and are not directed at children under 18. We do not knowingly collect personal information from children.
13. Third-Party Services
Our website may contain links or embeds from third parties. We are not responsible for their privacy practices. Please review their policies before sharing information.
14. Updates to This Policy
We may update this Privacy Policy from time to time. The revised version will be posted on this page with an updated “Last updated” date. Continued use after changes means you accept the updated policy.
15. Governing Law
This policy is governed by the laws of India. Disputes shall be subject to the courts at Noida, Uttar Pradesh, unless a signed contract states otherwise.
16. Contact Us
Thinline Technologies Pvt. Ltd.
Privacy: privacy@thinline.tech
General: hello@thinline.in